Trial
Try the shared inbox with your own WhatsApp number.
Freefor 14 days
- 1 WhatsApp number
- 2 team members
- 2 departments
- 500 contacts
- Shared inbox with pictures, video and files
- Quick replies
Built on Meta’s official WhatsApp Business Platform
One WhatsApp number. Your whole team answering.
HelpDesk is a shared WhatsApp inbox for your business. Customers write to one number; your team answers together, with departments, quick replies, templates and campaigns.
- Free for 14 days
- Your own number
- Ready in minutes
InboxSample data
Ayesha Khan
Sales · assigned to Hamza
Is the blue one in stock?10:38
Yes! Here it is. Shall I keep one for you?10:39
Yes please, size M10:42
Done. It is reserved for you until Friday.10:42
Contacts 6
| Name | Number | Tags | Marketing |
|---|---|---|---|
| Ayesha Khan | +92 300 ••• 4521 | RegularLahore | Opted in |
| Bilal Ahmed | +92 321 ••• 9087 | Wholesale | Opted in |
| Hina Raza | +92 333 ••• 1164 | Lahore | Opted in |
| Sana Malik | +92 345 ••• 7730 | New | Opted out |
| Usman Tariq | +92 301 ••• 2298 | WholesaleKarachi | Opted in |
| Zainab Ali | +92 312 ••• 6405 | Regular | Opted in |
As your customer sees it
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Template new_menu · 1,240 recipients
Sent1,240 · 100%
Delivered1,198 · 97%
Read846 · 68%
Try it: pick a conversation, switch pages with the icons, or use a quick reply. It is a preview with sample data; nothing is sent.
- team members on one number
- 25
- contacts in one workspace
- 100,000
- campaign recipients a day
- 10,000
- free, with your own number
- 14 days
The first three are the limits of the Dedicated Pro plan.
Features
Everything a team needs to answer customers on WhatsApp
From the first message to the follow-up campaign, in one dashboard your whole team shares.
One inbox for the whole team
Every conversation on your WhatsApp number in one place. Each one is assigned to a person, so two people never answer the same customer and nobody is left waiting.
Departments and routing
Sales, support, accounts: new conversations go to the right department, and can be handed to a colleague with the whole history.
Quick replies
Save the answers you type every day, with a picture or a file if you like. Type / and pick one.
Message templates
Write a template, add a picture, video or document header, and send it to Meta for approval without leaving the dashboard.
Campaigns
Send an approved template to customers who agreed to hear from you, and see what was delivered and read.
Pictures, video and files
See what customers send and answer with a picture, a video, a voice note or a document, straight from the dashboard.
Contacts that fit your business
Import your contacts, add your own fields and tags, and find anyone by name or number.
Roles for every person
Each person has their own sign-in and sees what their role allows: owner, admin, supervisor or agent.
How it works
Ready in three steps
Nothing changes for your customers. They keep writing to you on WhatsApp.
- 1
Connect your number
Sign in with Facebook in Meta’s own window, choose or create your WhatsApp Business account, and verify your number. It takes a few minutes.
- 2
Invite your team
Add the people who answer customers, put them in departments, and decide who sees what.
- 3
Answer together
Messages arrive in the shared inbox as they are sent. Assign, reply, hand over, resolve.
Safe by design
Your number and your customers’ trust are protected
A WhatsApp number that gets blocked or restricted hurts your business. The platform is built to keep that from happening.
The official platform
Your messages travel through Meta’s WhatsApp Business Platform, on a number and an account that stay yours.
Your data, kept apart
Every business sees only its own conversations, contacts and files. Access tokens are stored encrypted.
A number that stays healthy
Opt-outs are honoured automatically, and campaigns pause by themselves if a number’s quality drops.
Pricing
Packages for every size of team
Start with a free trial. Move to a plan when your team is ready.
Starter
For a small team answering customers every day.
Contact us
- 1 WhatsApp number
- 5 team members
- 5 departments
- 5,000 contacts
- Everything in Trial
- Message templates, with a picture, video or document
- Custom contact fields and contact import
Dedicated Pro
Your own private installation, on your own web address.
Contact us
- 3 WhatsApp numbers
- 25 team members
- 15 departments
- 100,000 contacts
- Everything in Starter
- Campaigns: up to 10,000 recipients a day
- Your own database, separate from every other business
- Your own domain, name and colours
WhatsApp message charges are separate. Meta charges for some messages, such as marketing templates. You pay those directly to Meta, with the payment method on your own WhatsApp Business account. They are not part of these prices.
Questions
Common questions
What businesses ask before they connect their number.
Is this the official WhatsApp?
Yes. HelpDesk connects to the WhatsApp Business Platform, Meta's own service for businesses (the Cloud API). You connect your number through Meta's sign-up window, and your messages travel through Meta, not through an unofficial app.
What do I need to start?
A phone number that can receive a call or an SMS, and a Facebook account to create or choose your Meta business account. Connecting takes a few minutes. A number connected here is used through the dashboard, not in the WhatsApp app on a phone.
Who pays for the WhatsApp messages?
Meta charges for some messages, for example marketing templates. You pay those charges directly to Meta, with the payment method on your own WhatsApp Business account. The HelpDesk subscription is separate and does not include them.
Can several people answer from one number?
Yes, that is what it is for. Each person has their own sign-in. Conversations go to the right department, are assigned to one person, and everyone sees who is handling what.
Can I send a message to many customers at once?
Yes, with campaigns, on the plans that include them. WhatsApp only allows this with a template Meta has approved, and only to people who agreed to hear from you. Anyone who opts out is left out automatically.
Is my data kept apart from other businesses?
Yes. Every business sees only its own conversations, contacts and files. On Dedicated Pro your business also has its own database and its own running copy of the product.
How do I close my account and delete my data?
Ask us from the account owner’s email address. We close the workspace, keep the data for 30 days in case you change your mind, and then delete it. The data deletion page explains each step.
Put your whole team on one WhatsApp number
Try it free for 14 days with your own number.
Contact
Talk to us
Tell us about your business and how many people answer your customers. We will set up your workspace and help you connect your number.
Our contact details are being added.