Trial
Try the shared inbox with your own WhatsApp number.
Freefor 7 days
- 1 WhatsApp number
- 2 team members
- 2 departments
- 500 contacts
- Shared inbox with pictures, video and files
- Quick replies
- Ready-made catalogs for your type of business
Built on Meta’s official WhatsApp Business Platform
WhatsApp automation. Your team, one number.
HelpDesk brings WhatsApp automation and an AI chatbot to your business. Customers write to one number; the AI answers what it can, day and night, and your team handles the rest together, with departments, bot flows, templates and campaigns.
- Free for 7 days
- Your own number
- Ready in minutes
Live bot flow
- New WhatsApp message
- AI reads the message
- Look up the order
Message from +92 321 •••• 469
ZKZaiqa Kitchenonline · replies in seconds
Today
Hi! Where is my order ZK-1042?10:42
A live demo - pick a scenario above
Replies in seconds, day and night Answers from your own menu and orders Hands over to your team with a note
Watch it in action: a customer's WhatsApp message runs through your bot flow and is answered automatically, in seconds.
- team members on one number
- 25
- contacts in one workspace
- 100,000
- campaign recipients a day
- 10,000
- free, with your own number
- 7 days
The first three are the limits of the Dedicated Pro plan.
Features
Everything a team needs to answer customers on WhatsApp
From the first message to the follow-up campaign, on WhatsApp, Instagram and Messenger, in one dashboard your whole team shares.
One inbox for the whole team
Every conversation on your WhatsApp number in one place. Each one is assigned to a person, so two people never answer the same customer and nobody is left waiting.
Departments and routing
Sales, support, accounts: new conversations go to the right department, and can be handed to a colleague with the whole history.
Quick replies
Save the answers you type every day, with a picture or a file if you like. Type / and pick one.
Message templates
Write a template, add a picture, video or document header, and send it to Meta for approval without leaving the dashboard.
Campaigns
Send an approved template to customers who agreed to hear from you, and see what was delivered and read.
Pictures, video and files
See what customers send and answer with a picture, a video, a voice note or a document, straight from the dashboard.
Contacts that fit your business
Import your contacts, add your own fields and tags, and find anyone by name or number.
Roles for every person
Each person has their own sign-in and sees what their role allows: owner, admin, supervisor or agent.
Bot flows
Build menus, questions and order or booking lookups by drag and drop, or start from a ready-made flow for your industry. No programmer needed.
Catalog and records
Products, menus, courses, bookings or results, typed in or imported from Excel. Customers look up their own record, and the AI chatbot answers from your list.
Instagram and Messenger
Instagram direct messages and Facebook Messenger can join your WhatsApp in the same dashboard, each with its own inbox, answered by the same team.
AI chatbot
An AI chatbot for WhatsApp that knows your business
Not a general assistant: an AI chatbot that works from your own services, prices and policies, answers your customers and helps your team.
For your customers
Answers from your own information
Your knowledge base, price lists, menu or catalog. It never makes up a price, a discount or a promise.
English, Urdu and Roman Urdu
It replies in the customer’s own language, day and night, in seconds.
Ready for your ads
When a Facebook or Instagram ad opens WhatsApp with “Hi, I am interested in…”, the product is found in your list and answered at once.
Answers WhatsApp calls too
Customers can call your WhatsApp number and talk to the AI assistant by voice.
For your team
Hands over at the right moment
An upset customer, or one who asks for a person, goes straight to your team, with a short summary so nobody reads the whole chat.
Suggest reply and Summarise
One click drafts a reply for your agent to check and send, or sums up a long chat.
Learns what it did not know
Questions it could not answer are listed for you. Write the answer once and it is added to the knowledge base.
Topics and mood in your reports
What every closed chat was about and how the customer felt, day by day.
Each AI feature is switched on separately and is paid for only while it is on.
Try it yourself
Chat with a WhatsApp bot, right here
Tap the buttons or type a question, just as your customers would. This is a demo restaurant - your bot answers from your own menu, orders and knowledge.
Or type:
Playing by itself - tap or type to take over
9:415G
ZKZaiqa KitchenBusiness account · online
How it works
Ready in three steps
Nothing changes for your customers. They keep writing to you on WhatsApp.
- 1
Connect your number
Sign in with Facebook in Meta’s own window, choose or create your WhatsApp Business account, and verify your number. It takes a few minutes.
- 2
Invite your team
Add the people who answer customers, put them in departments, and decide who sees what.
- 3
Answer together
Messages arrive in the shared inbox as they are sent. Assign, reply, hand over, resolve.
Safe by design
Your number and your customers’ trust are protected
A WhatsApp number that gets blocked or restricted hurts your business. The platform is built to keep that from happening.
The official platform
Your messages travel through Meta’s WhatsApp Business Platform, on a number and an account that stay yours.
Your data, kept apart
Every business sees only its own conversations, contacts and files. Access tokens are stored encrypted.
A number that stays healthy
Opt-outs are honoured automatically, and campaigns pause by themselves if a number’s quality drops.
Campaigns
One offer to thousands, and watch it land
Pick an approved template and your audience, press send, and follow sent, delivered, read and replied as WhatsApp reports them. Try it below.
1. The message
🍕
Friday Family Deal
Hi Ayesha! This Friday only: 2 large pizzas, 6 wings and a 1.5 L drink for Rs 2,999.
Approved by Meta · 10:42
Order nowStop offers
2. Who gets it
150 who wrote STOP are left out automatically.
Large campaigns are sent within your daily limit
Live report
Ready · simulated figuresSent00.0%
Delivered00.0%
Read00.0%
Replied00.0%
Read over timefirst 2 hours
Recipients (a sample of 4,850)
- Ayesha K.0301 ••• 4912
- Bilal M.0322 ••• 8120
- Zainab H.0333 ••• 1944
- Omar S.0345 ••• 7231
- Fatima R.0300 ••• 5519
- Hamza T.0321 ••• 9940
- Danyal A.0312 ••• 3822
- Mahnoor Z.0344 ••• 6610
- Usman B.0331 ••• 2088
Pricing
Packages for every size of team
Start with a free trial. Move to a plan when your team is ready.
WhatsApp message charges are separate. Meta charges for some messages, such as marketing templates. You pay those directly to Meta, with the payment method on your own WhatsApp Business account. They are not part of these prices.
Questions
Common questions
What businesses ask before they connect their number.
Is this the official WhatsApp?
Yes. HelpDesk connects to the WhatsApp Business Platform, Meta's own service for businesses (the Cloud API). You connect your number through Meta's sign-up window, and your messages travel through Meta, not through an unofficial app.
What do I need to start?
A phone number that can receive a call or an SMS, and a Facebook account to create or choose your Meta business account. Connecting takes a few minutes. A number connected here is used through the dashboard, not in the WhatsApp app on a phone.
Who pays for the WhatsApp messages?
Meta charges for some messages, for example marketing templates. You pay those charges directly to Meta, with the payment method on your own WhatsApp Business account. The HelpDesk subscription is separate and does not include them.
Can several people answer from one number?
Yes, that is what it is for. Each person has their own sign-in. Conversations go to the right department, are assigned to one person, and everyone sees who is handling what.
Can I send a message to many customers at once?
Yes, with campaigns, on the plans that include them. WhatsApp only allows this with a template Meta has approved, and only to people who agreed to hear from you. Anyone who opts out is left out automatically.
Is my data kept apart from other businesses?
Yes. Every business sees only its own conversations, contacts and files. On Dedicated Pro your business also has its own database and its own running copy of the product.
How is this different from the Meta AI chatbot in WhatsApp?
Meta AI is Meta's own assistant that people chat with inside the WhatsApp app. It does not know your business. The HelpDesk AI chatbot is your business's own: it answers your customers on your WhatsApp number from your knowledge base, price lists and catalog, and hands the chat to your team when a person should take over. It runs on Meta's official WhatsApp Business Platform.
What can the AI chatbot answer?
Whatever you teach it: your services, prices, timings, policies and anything in your catalog or menu. It answers in English, Urdu or Roman Urdu, around the clock, and never makes up a price or a promise. When it does not know, or a customer is upset or asks for a person, it passes the chat to your team with a short summary. It can also answer WhatsApp calls by voice.
How is the AI paid for?
Chat features use AI credits. Most AI replies use 1 credit; a long conversation can use up to 4. Each feature, such as chat answers, reply suggestions or chat summaries, is switched on separately and uses credits only while it is on. AI calls are counted in minutes instead. Ask us to add the AI to your workspace; you can see what was used, and top up credits, in your dashboard.
Does it work with Instagram and Facebook Messenger?
Yes. Instagram direct messages and Facebook Messenger can be added to your workspace. Each has its own inbox in the same dashboard, answered by the same team, with the same departments, quick replies and AI chatbot.
Can I add more numbers, people or contacts without changing plan?
Yes, on any paid plan: an extra WhatsApp number is $12 a month, an extra team member PKR 1,000 a month, 10,000 more contacts PKR 2,000 a month, and 25,000 more catalog records PKR 2,500 a month. Tell us what you need and we add it.
How do I close my account and delete my data?
Ask us from the account owner’s email address. We close the workspace, keep the data for 30 days in case you change your mind, and then delete it. The data deletion page explains each step.
Put your whole team on one WhatsApp number
Try it free for 7 days with your own number.
Contact
Talk to us
Tell us about your business and how many people answer your customers. We will set up your workspace and help you connect your number.
- Phone
- +92 330 6246232
- +92 330 6246232