WhatsApp automation. Your team, one number.

Yes. HelpDesk connects to the WhatsApp Business Platform, Meta's own service for businesses (the Cloud API). You connect your number through Meta's sign-up window, and your messages travel through Meta, not through an unofficial app.

A phone number that can receive a call or an SMS, and a Facebook account to create or choose your Meta business account. Connecting takes a few minutes. A number connected here is used through the dashboard, not in the WhatsApp app on a phone.

Meta charges for some messages, for example marketing templates. You pay those charges directly to Meta, with the payment method on your own WhatsApp Business account. The HelpDesk subscription is separate and does not include them.

Yes, that is what it is for. Each person has their own sign-in. Conversations go to the right department, are assigned to one person, and everyone sees who is handling what.

Yes, with campaigns, on the plans that include them. WhatsApp only allows this with a template Meta has approved, and only to people who agreed to hear from you. Anyone who opts out is left out automatically.

Yes. Every business sees only its own conversations, contacts and files. On Dedicated Pro your business also has its own database and its own running copy of the product.

Meta AI is Meta's own assistant that people chat with inside the WhatsApp app. It does not know your business. The HelpDesk AI chatbot is your business's own: it answers your customers on your WhatsApp number from your knowledge base, price lists and catalog, and hands the chat to your team when a person should take over. It runs on Meta's official WhatsApp Business Platform.

Whatever you teach it: your services, prices, timings, policies and anything in your catalog or menu. It answers in English, Urdu or Roman Urdu, around the clock, and never makes up a price or a promise. When it does not know, or a customer is upset or asks for a person, it passes the chat to your team with a short summary. It can also answer WhatsApp calls by voice.

Chat features use AI credits. Most AI replies use 1 credit; a long conversation can use up to 4. Each feature, such as chat answers, reply suggestions or chat summaries, is switched on separately and uses credits only while it is on. AI calls are counted in minutes instead. Ask us to add the AI to your workspace; you can see what was used, and top up credits, in your dashboard.

Yes. Instagram direct messages and Facebook Messenger can be added to your workspace. Each has its own inbox in the same dashboard, answered by the same team, with the same departments, quick replies and AI chatbot.

Yes, on any paid plan: an extra WhatsApp number is $12 a month, an extra team member PKR 1,000 a month, 10,000 more contacts PKR 2,000 a month, and 25,000 more catalog records PKR 2,500 a month. Tell us what you need and we add it.

Ask us from the account owner’s email address. We close the workspace, keep the data for 30 days in case you change your mind, and then delete it. The data deletion page explains each step.