Trial
Try the shared inbox with your own WhatsApp number.
Freefor 7 days
- 1 WhatsApp number
- 2 team members
- 2 departments
- 500 contacts
- Shared inbox with pictures, video and files
- Quick replies
Built on Meta’s official WhatsApp Business Platform
One WhatsApp number. Your whole team answering.
HelpDesk is a shared WhatsApp inbox for your business. Customers write to one number; your team answers together, with departments, quick replies, templates and campaigns.
- Free for 7 days
- Your own number
- Ready in minutes
AI Bot Automation CanvasLive Flow Engine
Initializing
Node 1Trigger Event
Trigger: New WhatsApp Message
Customer writes to business number
Node 2 AI Intent Engine
MAGMA3C AI Intent Analyzer
Extracts order ID, intent & tone
Node 3 In seconds
Instant Auto-Response Generator
Builds rich buttons & sends message
99.9% Automated Resolution Smart Fallback to Agent
M
MAGMA3C
✓Official Business Account
Today
Customer
Hey, I need help tracking my order!
5:03 PM Automated Response⚡ Automatic
Hi Sarah! Your order #4892 is out for delivery today with Rider Ali 🛵
5:03 PM
Watch it in action: a customer's WhatsApp message runs through your bot flow and is answered automatically, in seconds.
- team members on one number
- 25
- contacts in one workspace
- 100,000
- campaign recipients a day
- 10,000
- free, with your own number
- 7 days
The first three are the limits of the Dedicated Pro plan.
Features
Everything a team needs to answer customers on WhatsApp
From the first message to the follow-up campaign, in one dashboard your whole team shares.
One inbox for the whole team
Every conversation on your WhatsApp number in one place. Each one is assigned to a person, so two people never answer the same customer and nobody is left waiting.
Departments and routing
Sales, support, accounts: new conversations go to the right department, and can be handed to a colleague with the whole history.
Quick replies
Save the answers you type every day, with a picture or a file if you like. Type / and pick one.
Message templates
Write a template, add a picture, video or document header, and send it to Meta for approval without leaving the dashboard.
Campaigns
Send an approved template to customers who agreed to hear from you, and see what was delivered and read.
Pictures, video and files
See what customers send and answer with a picture, a video, a voice note or a document, straight from the dashboard.
Contacts that fit your business
Import your contacts, add your own fields and tags, and find anyone by name or number.
Roles for every person
Each person has their own sign-in and sees what their role allows: owner, admin, supervisor or agent.
Interactive WhatsApp Bot Playground
Experience the AI-Powered WhatsApp Playground
Watch the live bot simulation cycle automatically, or click any scenario below to see how customer conversations run on WhatsApp.
Simulation Scenariosauto-playing
Current Flow: Track OrderExecuting flow...
9:41
5G
M3
MAGMA3C Support
Official Business Account
Today
Type a message...
How it works
Ready in three steps
Nothing changes for your customers. They keep writing to you on WhatsApp.
- 1
Connect your number
Sign in with Facebook in Meta’s own window, choose or create your WhatsApp Business account, and verify your number. It takes a few minutes.
- 2
Invite your team
Add the people who answer customers, put them in departments, and decide who sees what.
- 3
Answer together
Messages arrive in the shared inbox as they are sent. Assign, reply, hand over, resolve.
Safe by design
Your number and your customers’ trust are protected
A WhatsApp number that gets blocked or restricted hurts your business. The platform is built to keep that from happening.
The official platform
Your messages travel through Meta’s WhatsApp Business Platform, on a number and an account that stay yours.
Your data, kept apart
Every business sees only its own conversations, contacts and files. Access tokens are stored encrypted.
A number that stays healthy
Opt-outs are honoured automatically, and campaigns pause by themselves if a number’s quality drops.
High-Throughput Campaign Engine
Meta-Compliant Broadcast Wave with Live Read Receipts
Send approved WhatsApp templates to the contacts who agreed to hear from you, within your plan’s and Meta’s daily limits, and watch sent, delivered and read update as Meta reports them.
0%
Delivered Rate
0.0%
0%
Read Rate
0.0%
Broadcast Launcherauto-playing
Campaign Name:
Flash Sale 2026 • VIP Early Access
Audience Segment:
10,000 Verified Opt-in Contacts
Template Status:
Approved by Meta
Broadcast Progress0%
Sent
0
Delivered
0
Read
0
Live Recipient Stream (Sample 12 of 10,000)Real-time Read Wave Active
Ayesha K.
+92 301 ••• 4912
Status:queued
Bilal M.
+92 322 ••• 8120
Status:queued
Zainab H.
+92 333 ••• 1944
Status:queued
Omar S.
+92 345 ••• 7231
Status:queued
Fatima R.
+92 300 ••• 5519
Status:queued
Hamza T.
+92 321 ••• 9940
Status:queued
Danyal A.
+92 312 ••• 3822
Status:queued
Mahnoor Z.
+92 344 ••• 6610
Status:queued
Usman B.
+92 331 ••• 2088
Status:queued
Sana W.
+92 302 ••• 7741
Status:queued
Ali Raza
+92 324 ••• 1195
Status:queued
Hira N.
+92 335 ••• 4429
Status:queued
Sent at the pace Meta allows; a campaign pauses if Meta pauses its template.Official WhatsApp Cloud API
Pricing
Packages for every size of team
Start with a free trial. Move to a plan when your team is ready.
WhatsApp message charges are separate. Meta charges for some messages, such as marketing templates. You pay those directly to Meta, with the payment method on your own WhatsApp Business account. They are not part of these prices.
Questions
Common questions
What businesses ask before they connect their number.
Is this the official WhatsApp?
Yes. HelpDesk connects to the WhatsApp Business Platform, Meta's own service for businesses (the Cloud API). You connect your number through Meta's sign-up window, and your messages travel through Meta, not through an unofficial app.
What do I need to start?
A phone number that can receive a call or an SMS, and a Facebook account to create or choose your Meta business account. Connecting takes a few minutes. A number connected here is used through the dashboard, not in the WhatsApp app on a phone.
Who pays for the WhatsApp messages?
Meta charges for some messages, for example marketing templates. You pay those charges directly to Meta, with the payment method on your own WhatsApp Business account. The HelpDesk subscription is separate and does not include them.
Can several people answer from one number?
Yes, that is what it is for. Each person has their own sign-in. Conversations go to the right department, are assigned to one person, and everyone sees who is handling what.
Can I send a message to many customers at once?
Yes, with campaigns, on the plans that include them. WhatsApp only allows this with a template Meta has approved, and only to people who agreed to hear from you. Anyone who opts out is left out automatically.
Is my data kept apart from other businesses?
Yes. Every business sees only its own conversations, contacts and files. On Dedicated Pro your business also has its own database and its own running copy of the product.
Can I add more numbers, people or contacts without changing plan?
Yes, on any paid plan: an extra WhatsApp number is $12 a month, an extra team member PKR 1,000 a month, 10,000 more contacts PKR 2,000 a month, and 25,000 more catalog records PKR 2,500 a month. Tell us what you need and we add it.
How do I close my account and delete my data?
Ask us from the account owner’s email address. We close the workspace, keep the data for 30 days in case you change your mind, and then delete it. The data deletion page explains each step.
Put your whole team on one WhatsApp number
Try it free for 7 days with your own number.
Contact
Talk to us
Tell us about your business and how many people answer your customers. We will set up your workspace and help you connect your number.